Refund and returns policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. If the product does not meet these conditions, it is not valid for return.

Additional items that cannot be returned:
* Gift cards
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
* Any item that is not in its original state, is damaged, or is missing parts for reasons that are not due to our error.

 

Refunds 

Once your return has been received and inspected, we will send you an email to notify you that we have reviewed your case. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 7 days.

Late or missing refunds 

If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected. After that, contact your bank. Often, processing time is required before you can see a refund reflected.
If you have already done all the above and still have not received your refund, you can contact us by writing to alertia@gmail.com.

Sale items (if applicable)
Only full-price items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alertia@gmail.com and send your item to: Cra. 20 #104-30, bucaramanga, SAN, 680004, Colombia.

Gifts
If the item was marked as a gift when it was purchased and we sent it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when it was purchased, or if the person who gave the gift decided to have the order sent to them and then give it to you, we will send a refund to the person who gave the gift and they will be notified of your return.

Shipping
To return your product, you must send it by mail to: Cra. 20 #104-30, bucaramanga, SAN, 680004, Colombia.
The shipping costs to return your item are at your expense. Shipping costs are non-refundable. If you receive a refund, the shipping cost for the return will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchange of your product may vary.
If you send an item worth more than $75 USD, it is recommended to use a shipping service with tracking or purchase shipping insurance. We do not guarantee that we will receive the return of your item.